Vendor Management

The Appraiser, Title Company, Escrow Company, and Hazard Insurance Company associated with a loan MUST BE APPROVED BEFORE THE FILE CAN BE SUBMITTED TO UNDERWRITING!  There are thousands of vendors already in the system and your vendor may already be there.  You can search for vendors at the the time of submission to Direct Mortgage, or you may search for vendors ahead of time and request approval for any that may not yet be included in our approved list.  This latter option is recommended and will expedite the processing of your loan.

1.  Selecting Vendors For a Specific Loan
2.  Adding Vendors for a Specific Loan
3.  Updating Vendors
4.  Verifying Vendors Ahead of Time

Selecting Vendors For a Specific Loan
1. When you open the loan, if you are asked if you would like to complete the Submission Ready Wizard, click “Yes”.  If you are not asked this question, then click the menu item #2 "AUS Submission Wizard”.

2. Within the green section on the upper right of the Wizard screen it says “Vendors”.  Click on the red “X” under the word “Vendors”. The Vendor Selection screen will open within the Wizard.

3. Now you can find and select vendors or “key in” (type in) vendor details for vendors who are not already approved. Do this by typing the company name, state, and city into the appropriate text field, then hitting the blue "Go" button.

4. The Vendor Search screen will open. In the lower half of the screen you will find the results for the search. Double click on the company you want (the blue link). If your desired company does not appear, try changing the search terms, using a different spelling, or searching using less information. For example, instead of searching for “Farmers Insurance Agency”, search for “Farmer”. If you still don't find your company, go to the Add Vendor instructions. If your company's status is something other than "Approved", go to the Update Vendor instructions.

5. A small box will open presenting the approved agents for that company. Double click on the agent associated with your loan.

6. The correct vendor information is now pulled into the Vendor Selection screen.

7. Repeat steps 3-6 to select your Title, Escrow, and Hazard vendors. If your Escrow company and agent are the same as the Title agent, simply click "Copy From Title" and the information for the Title company will automatically be filled in for the Escrow company.

6. Once all the vendors are selected, click the blue "Commit Vendor Selection to Loan" button.

7. Your vendors are now associated with the your file.

Adding Vendors for a Specific Loan

If after following steps 3-4 above your desired vendor does not appear, do the following:

1. Click on the "Manually enter the Vendor" link at the bottom of the search results on the Vendor Search window.

2. You will be taken back to the AUS Submission Wizard where empty text fields now show. Enter the company's information into the text boxes. Verify that the information is correct.

3. Select the rest of your vendors as described above, or if all your vendors are selected or keyed in, click the blue "Commit Vendor Selection to Loan" button.

Updating Vendors

If you search for a vendor and it has a status other than "Approved" or "Denied", you will need to update the vendor information as described below. If the vendor is "Denied" and you feel it shouldn't be, send an explanation to vendorservices@directcorp.com.

1. On the Vendor Search screen, click the "Update" link located in the row corresponding to your desired company.

2. The "Vendor Info Change Request" window will open.

3. Enter the requested information.  It is IMPERATIVE that you enter the EMAIL address of the company representative/agent, otherwise the Vendor will not be approved and your loan closing may be delayed. Enter ONLY correct and accurate information. DO NOT enter fake information such as none@none.com as an email or (111) 111-1111 for a phone number.  The “Main Company Contact” should be an owner or manager.

If the vendor is a title or escrow company, please include the funds recipient information/wiring instructions (click the "Add Funds Recipient Account" button to add the fields for this).  If the vendor is an appraiser, please have a copy of the license emailed to vendorservices@directcorp.com (this is not required, but helpful).  If you wish to add more than one agent for the vendor, then click the "Add New Agent/Contact" button.

4. Click on the "Notes for Request" button at the bottom of the "New Vendor Request" form. The Notes window will open. Type in the loan number and any other pertinent notes. Then click on "Add above to Notes". You can now close the Notes window.

5. When you are finished entering the requested information, click the "Submit Request" button at the bottom of the form.

All updates to vendor information must be approved by Direct Mortgage.  If the information update is not approved, you will receive an email stating the reason the approval was denied.

Verifying Vendors Ahead of Time

Login to DirectWare®>> Department >> Loan Choices™ >> Processing >> Vendor Search Search.  The Vendor Search window will open.  Enter the information you know, then click “Find Vendor”. 

1. If your vendor shows up in the search results, you don’t need to do anything more at this time.  After you have submitted your loan, you will be able to select the vendors by following the process above.

2. If you do not find your vendor, you can request that it be added.  Do this by clicking the “Request New Vendor” button located at the bottom left of the Vendor Search Screen.

3. Enter the requested information.  It is IMPERATIVE that you enter the EMAIL address of the company representative/agent, otherwise the Vendor will not be approved and your loan closing may be delayed. Enter ONLY correct and accurate information. DO NOT enter fake information such as none@none.com as an email or (111) 111-1111 for a phone number.  The “Main Company Contact” should be an owner or manager.

If the vendor is a title or escrow company, please include the funds recipient information/wiring instructions (click the "Add Funds Recipient Account" button to add the fields for this).  If the vendor is an appraiser, please have a copy of the license emailed to vendorservices@directcorp.com (this is not required, but helpful).  If you wish to add more than one agent for the vendor, then click the "Add New Agent/Contact" button.

4. If you use this method to request a new vendor and also know what loan number the vendor will be associated with, click on the "Notes for Request" button at the bottom of the "New Vendor Request" form. The Notes window will open. Type in the loan number and any other pertinent notes. Then click on "Add above to Notes". You can now close the Notes window.

5. When you are finished entering the requested information, click the "Submit Request" button at the bottom of the form.

All requests for new vendors must be approved by Direct Mortgage.  If a Vendor is not approved, you will receive an email stating the reasons the approval was denied.

If you use 1Processing.com, Direct Mortgage’s approved preferred processing solution, 1Processing.com will order the services on your behalf (appraisal, title, etc.)